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The Matrix support

Help with the private Mac companion, local work records and optional assistant requests.

We aim to reply within three business days.

What to include

  • Your device model and system version.
  • Your Matrix version, the view you were using and whether an assistant service was involved.
  • What you were trying to do, what you expected, and what happened.

Please leave out passwords, access keys, and private records about other people. If we need a file, we’ll suggest a safe way to share it.

Common questions

What does The Matrix show?

It brings together local project updates, completed steps, remaining work and checks. An older update is a saved report, not proof that a task is still running.

Does it include an AI model?

No. You can use the local work overview without a model. Assistant requests need the selected service or local model to be set up separately.

Does choosing a file upload it?

Choosing a file for guide matching uses its filename. A prepared request may include its location. Review the request and destination before starting an assistant; that assistant’s tools and permissions govern access to the document.

Why does a guide say it needs setup?

A guide may depend on a missing local file, an external service or an account. Open its setup details before trying the workflow. A ready guide is not a guarantee that every step has been tested.

Can I download it now?

The Matrix is currently a private Mac edition. There is no public download or announced release date.

Requirements

MacApple silicon and macOS 14 or later. Public distribution is not open.
Optional assistantsA separately configured assistant account or local model service, with its own permissions.

Privacy

The Matrix privacy policy

About The Matrix · Terms · All software support

Software by Tristin Hassell. Published by Gathered Commons Press LLC.