What to include
- Your device model and system version.
- The Fair Entry version, and whether you use an iPhone, iPad or Mac.
- What you were trying to do, what you expected, and what happened.
Please leave out passwords, access keys, and private records about other people. If we need a file, we’ll suggest a safe way to share it.
How Fair Entry stays fair
No buying bots, no CAPTCHA or queue skipping, no monitoring of ticket sites, and no resale tools. The same rules are in the app under Settings › How Fair Entry stays fair.
Common questions
Does Fair Entry buy tickets for me?
No. It never buys, reserves, refreshes or queues on a ticket site. You buy in the seller’s own checkout; Fair Entry shows you the limits you set.
My reminders don’t arrive.
In Settings, turn on Reminders on this device and allow notifications. Then tap Send a Test Reminder; it arrives in about five seconds.
Where are my presale codes?
In your device’s Keychain. They are hidden on screen and left out of calendar files and backups.
How do I move my plans to another device?
Make a plans backup in Settings › Data on the old device, then import it on the new one. Presale codes are not included; enter them again.
Try it without setting anything up?
On the Plans tab, tap Try a Demo Plan.
Requirements
| iPhone and iPad | iOS and iPadOS 17 or later. |
|---|---|
| Mac | macOS 14 or later. |